Ionia County Memorial Hospital
479 Lafayette St. Ionia, Michigan 48846
Our Mission: We are committed to improving and maintaining the health of the people of the communities we serve.
PATIENT RIGHTS and RESPONSIBILITIES
Ionia County Memorial Hospital presents the Policy of Patients Rights and Responsibilities in belief that its observation will contribute to more effective patient care and greater satisfaction for the patient, his/her physician and the hospital organization. Ionia County Memorial Hospital expects this policy to be complied with by the hospital medical staff and all hospital employees on behalf of its patients, as an integral part of the healing process.
A patient will not be denied appropriate care on the basis of race, color, national origin, religion, sex, age, handicap, martial status, sexual orientation, source of payment or lack of Advance Directive.
A patient has the right to formulate Advance Directives and appoint a surrogate to make healthcare decisions on his/her behalf to the extent permitted by law.
A patient has the right to appropriate assessment and management of pain. The dying patient has the right to expect care that optimizes comfort and dignity by treating the primary and secondary symptoms that respond to treatment, as desired by the patient or his/her decision-maker.
A patient is entitled to confidential treatment of personal and medical records, and may refuse their release to any person outside the facility, except as required because of a transfer to another healthcare facility or as required by law or third party payment contract. He/she is entitled to inspect, or receive for a reasonable fee, a copy of his/her medical record upon written request.
A patient is entitled to privacy, to the extent feasible, in treatment, and in caring for personal needs with consideration, respect, and full recognition of his/her dignity, individuality, and belief.
A patient has the right to expect reasonable safety insofar as Ionia County Memorial Hospital practices and the environment are concerned. A patient is entitled to be free from mental and physical abuse and from restraints, except those restraints that may be necessary to protect themselves or others.
A patient is entitled to receive adequate and appropriate care and to receive information about his/her medical condition, proposed course of treatment, and prospects for recovery in terms the patient can understand. A patient is entitled to be advised of any experimental procedures proposed as a part of his/her care and shall have the right to refuse to participate in the experiment without jeopardizing his/her continuing care.
CONSENT AND REFUSAL
A patient, legal guardian or patient advocate has the right to receive from the patientís physician information necessary to give informed consent prior to the start of any procedure and/or treatment. A patient is entitled to refuse treatment to the extent provided by law and to be informed of the consequences of that refusal.
A patient is entitled to exercise his/her rights as a patient and as a citizen, and is entitled to information about the hospital's policies and procedures for initiation, review, and resolution of patient complaints.
A patient is entitled to receive and examine an explanation of his/her bill, regardless of the source of payment, and to receive, upon request, information relating to financial assistance.
A patient is entitled to know who is responsible for, and whom is providing his/her care, and to know the identity and professional status of individuals who provide the service he/she receives.
A patient is entitled to have private communications with his/her physician, or any other person of his/her choice and to send and receive personal mail unopened, unless medically contraindicated.
A patient has the right to access protective services. Protective Services can determine the need for any interventions to correct hazardous living conditions. Protective Services may also include guardianship, conservatorship, or services to strengthen a family's ability to provide care.
RESPECT AND DIGNITY
A patient will not be subject to mental or physical abuse, or physical or chemical restraints, except those restraints authorized in writing by a physician for a specified and limited time, or as are necessitated by an emergency to protect the patient from injury to self or others.
RULES AND REGULATIONS
A patient is responsible for following the hospital rules and regulations affecting patient care and conduct. A patient is responsible for being considerate of the rights of other patients and hospital personnel and property.
PROVISION OF INFORMATION
A patient is responsible for providing, to the best of his/her knowledge, accurate and complete information about present complaints, past illness, hospitalizations, medications, and other matters relating to his/her health. A patient must promptly inform those treating him/'her of any changes in his/her condition or apparent adverse reactions to prescribed care.
A patient is responsible to ask their doctor what to expect and to discuss different kinds of pain relief choices with their doctor.
COMPLIANCE WITH INSTRUCTIONS
A patient is responsible for following the treatment plan developed with the practitioner. The patient should express any concerns regarding his/her ability to comply with a proposed course of treatment, and every effort should be made to adapt the treatment plan to the patientís specific needs and limitations. Where such adaptation to the plan is not clinically indicated, the patient is responsible for understanding the consequences of the treatment alternatives and of noncompliance with the proposed course of treatment.
These rights and responsibilities can be exercised in the patient's behalf by a designated surrogate or proxy decision-maker if the patient lacks decision-making capacity, is legally incompetent or is a minor. If you should have questions about your rights or responsibilities as a patient, talk with your doctor or nurse.
Other related policies include but are not limited to:
Child/Adult Abuse or Neglect
Adverse events/unanticipated outcomes
Do Not Resuscitate
PATIENT RELATIONS PROGRAM
A patient relations program is utilized to identify actual or perceived problems in care or communications between the facility, patients, family, and the community.
You may reach the hotline of the:
Program Coordinator: 616-527-4200, extension 145
V.P. of Patient Care: 616-527-4200, extension 295
Chief Executive Officer: 616-527-4200, extension 234
Messages may be left on the voice mails or in the absence of the above persons we encourage you to talk to the House Supervisor. In addition to, or instead of contacting the above persons you may file a complaint directly to:
Michigan Department of Consumer & Industry Services
Bureau of Health Systems Complaint Intake Unit
P.O. Box 30664, Lansing, Michigan 48909
Or by calling the Complaint Hotline at 1-800-882-6006
The Joint Commission on Accreditation of Healthcare Organizations which is an independent, not-for-profit, national body that oversees the safety and quality of health care has a toll-free hotline to provide patients, their families, caregivers, and others with an opportunity to share concerns regarding quality of care issues at Joint Commission accredited health care organizations. The toll free number is (800) 994-6610 and is available 24 hours a day, seven days a week; however, staff members are available to answer calls weekdays between 8:30 a.m. and 5:00 p.m. Information regarding accreditation and the accreditation performance of individual organizations can be obtained through the Joint Commissionís website at www.jcaho.org.